Terms and Conditions

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1. INTRODUCTION

In these details, we present the general sales conditions established between the company Urano Balsâmico - Unipessoal, Lda., hereinafter referred to as the 'Online Store,' 'We,' or 'MeaQuasar,' and individuals who intend to make purchases on the website meaquasar.com, hereinafter referred to as 'Customer.'

The online store meaquasar.com is operated by Urano Balsâmico - Unipessoal, Lda., headquartered at Rua Barata Salgueiro, No. 37, 2nd Floor, 1250-042 Lisbon, registered with the Commercial Registry Office of Porto under the unique registration and tax number 517415925, trading under the brand MeaQuasar.

These general conditions govern all necessary steps for placing an order on the meaquasar.com website and apply to sales to end consumers, as defined in Article 3(c) of Decree-Law No. 24/2014 of February 14. These General Sales Conditions are subject to change without prior notice. We recommend consulting this page whenever you intend to make a purchase on the website. This version is effective from August 15, 2023.
2. CONTACT

If you have any questions or complaints about this website, you can contact MeaQuasar via email at hello@meaquasar.com or by phone/WhatsApp at +1 937 429 138 (call for national mobile network) during business hours, Monday to Friday, from 9:00 AM to 1:00 PM and from 2:00 PM to 5:00 PM, GMT time.
3. HOW TO PURCHASE

To make a purchase in the online store, customers should access the page of the desired item and add the product to the shopping cart by choosing the desired quantity and clicking the 'Add to Cart' button.

When ready to place the order, customers should access the shopping cart by clicking on the word 'Cart' in the upper right corner of the screen, and verify that the products in the cart and their respective quantities are those they actually wish to purchase. After this verification, customers should click on 'checkout' to proceed with the order.

On the following pages, where customers will need to fill out the form with their information and select shipping and payment options, a summary of the order will be presented. This summary includes an image of the items, their designation, quantity, unit value, as well as the subtotal for the products and the total order amount, in euros, inclusive of all taxes. In this summary, customers can input a discount code, if applicable, with the respective value subtracted from the total amount to pay.

The shipping cost will be added to the order summary after customers provide their shipping address information and select the preferred shipping method.

To proceed with the order, customers should fill out the information, shipping, and payment forms with their contact details and shipping address. They should also select the desired transportation option and payment method. On this page, it is possible to indicate a billing address different from the shipping address.

To finalize the order, customers must confirm that they have read and accepted MeaQuasar's general sales conditions, then click on the 'Place my order' button. If any errors are noticed in the order or the data entered after payment has been made, customers should contact our customer service through email at hello@meaquasar.com or by phone/WhatsApp at +1 937 429 138 (call for national mobile network).
4. PAYMENT AND ORDER VALIDATION

Payment will be made when finalizing the purchase process and is an essential condition for the formalization of the order. Payment for purchases made in the online store can be done through:

  • MB Way, Multibanco Reference, and Payshop, credit card (only for Portugal)
  • Credit cards: Visa, Mastercard, Maestro, American Express, and Union Pay
  • Digital payment services: Shop Pay, Apple Pay, and Google Pay

If the customer chooses to pay via MB Way, they must provide the mobile phone number associated with the MB Way account they intend to use for payment. After completing the order, they will receive instructions to make the payment on their mobile phone.

If the customer chooses to pay via Multibanco Reference, payment instructions will be sent to their email after completing the order.

For payments through Payshop, the customer should note or print the provided Payshop reference on the website. They can then visit a Payshop Point of Payment (Payshop agent, CTT Stores, and CTT Points), present the Payshop reference, and pay the purchase amount in cash. A payment receipt will be provided.

If the customer chooses a credit card for payment, they will be asked to enter the credit card information in the payment form before completing the order.

To pay for the order using digital payment services Shop Pay, Apple Pay, and Google Pay, customers should follow the instructions provided on the page.

After completing the order, MeaQuasar will send an email to the customer with the order details. If the customer does not receive this email within 24 business hours, we recommend contacting our customer service through email at hello@meaquasar.com or by phone at +1 937 429 138 (call for national mobile network) to verify if there was a communication issue or an error in the provided email.

This email indicating the receipt of the order does not imply immediate acceptance by MeaQuasar. Order acceptance only occurs after the online store confirms product availability in stock and successful payment, which will be confirmed through a new email sent to the customer.
5. DELIVERY

MeaQuasar delivers to Portugal, the United Kingdom, and other countries within the European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Czech Republic, Romania, and Sweden.

Customers can choose from the following delivery methods:

  • CTT Shipping: Available for deliveries in Continental Portugal, Madeira, Azores, and Spain. This method uses regular mail, delivering the package to the mailbox at the provided address.
  • CTT Express Shipping: With this delivery method, the package will be delivered to the address provided by the customer on business days, between 9:00 AM and 6:00 PM (local time), requiring someone to be present to receive it. The estimated delivery date and tracking code will be provided by MeaQuasar in the shipment confirmation email.
  • Fedex Shipping for other countries: The package will be delivered by DHL to the address provided by the customer on business days, between 9:00 AM and 6:00 PM (local time), requiring someone to be present to receive it.

Purchases made in the online store cannot be delivered to P.O. boxes.

In the event that the carrier cannot make the delivery due to the absence of someone to receive it, the customer will be notified via SMS or email regarding the location of the package. Instructions for rescheduling the delivery or arranging pickup, as well as the timeframe for doing so, will be provided. If the package is not delivered or collected within the timeframe specified by the carrier, the order will be returned to MeaQuasar. The customer will be refunded the paid amount, minus delivery and return costs, totaling double the delivery cost.

For mail deliveries, if the package cannot be delivered due to size constraints,

 CTT will leave a notice with instructions for picking up the package at the nearest post office.

Customers should carefully verify the delivery address details to ensure they are correct and complete. MeaQuasar will not assume responsibility for any delay or inability to deliver the order if these details are incorrect or incomplete.

If all ordered items are available, the average delivery times are as follows, starting from the order processing date:

  • CTT Express Delivery in Continental Portugal: 1 to 3 business days
  • CTT Delivery in Continental Portugal and Madeira and Azores: 2 to 5 business days
  • CTT Delivery in Spain: 2 to 7 business days
  • Fedex Delivery to other countries: 5 to 7 business days

These timelines are indicative. For each order, customers will be informed of the estimated delivery date in the order confirmation email. The maximum delivery period will not exceed 30 business days from the dispatch date of this message.

Despite the online store's efforts to deliver orders within the specified timeframe, delays may occur due to unforeseen circumstances, delivery area issues, or irregularities in connections, especially in the case of island deliveries.

If the online store cannot meet the delivery date due to circumstances beyond its control, the customer will be informed of this situation. They will have the option to keep their order with a new delivery date or to cancel the order with a full refund of the amount paid, without prejudice to any other rights they may have under applicable law.

Upon receiving their order, customers should check if the packaging has any significant defects caused during transportation. If so, customers should ask the carrier's representative to record this occurrence on the delivery receipt. Only in this way can the online store hold the carrier responsible for any damages to the products caused by transportation.

If a customer receives the wrong product due to an error on the part of the online store, they should inform the online store through phone/WhatsApp at +1 937 429 138 (call for national mobile network) or via email at hello@meaquasar.com to arrange the delivery of the correct product.
6. PRICES

The prices advertised in the online store are stated in Euros (EUR) and include all applicable taxes and fees, including the Value Added Tax (VAT) at a rate of 23%, calculated according to Portuguese regulations.

The prices of products listed on the website pages do not include shipping costs. These costs will be automatically calculated after selecting the shipping method and filling out the address fields, and they will then be added to the total.

For orders with a value equal to or exceeding 50.00€, shipping costs will be waived by the online store.

Prices and specifications of products presented in the online store are subject to change without prior notice. These changes will be applied only to orders placed after the publication of the new prices and specifications, and they will not apply to orders that have already been finalized and confirmed.
7. RIGHT OF WITHDRAWAL

According to Portuguese legislation, customers who are consumers have the right to terminate the purchase and sale contract concluded without stating any reason, within 14 days from the day following the receipt of the order.

To exercise the right of withdrawal, customers must communicate their decision to the online store by means of an unequivocal statement, such as email or WhatsApp, using one of the following contacts:

Customers can use the withdrawal form template provided here [INSERT LINK TO PDF FORM], but it is not obligatory.

To comply with the withdrawal period, it is sufficient that the customer's communication regarding the exercise of the right of withdrawal is sent before the expiration of the withdrawal period.

Effects of withdrawal

In the event of contract withdrawal, the customer will be reimbursed for all payments made, including delivery costs (except for additional costs resulting from their choice of a different delivery method than the least expensive standard delivery offered by us), without undue delay and in any case, no later than 14 days from the date the online store is informed of their decision to withdraw from the contract.

MeaQuasar will make these refunds using the same means of payment that the customer used for the initial transaction, unless the customer expressly agrees otherwise; in any case, the customer will not incur any fees as a result of the refund.

MeaQuasar may withhold the refund until the goods have been received, or until the customer provides proof of sending back the goods, whichever comes first.

Customers must return the goods directly to the address indicated below, without undue delay and no later than 14 days from the day they informed us of the withdrawal.

MeaQuasar

Rua Caracol da Graça, 4B, Porta 4

1100-114 Lisbon

The deadline is considered met if the customer returns the goods before the expiration of the 14-day period.

Customers must bear the direct cost of returning the goods. These costs are estimated at a maximum of approximately 25.00 EUR, which may vary based on the size and weight of the order, as well as the origin and destination locations. The online store can provide an accurate estimate of these costs upon request from the customer.

The items to be returned should be in perfect condition for use, complete, without any signs of use, washing, or damage, with the respective labels applied and intact, and in the original packaging. Upon receipt, the returned goods will be inspected by the online store's team for compliance with these conditions. The customer is only responsible for any depreciation of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

If the product is not in the above conditions, the return will not be accepted, and no refund will be given. The product will be made available for pick-up by the customer at the MeaQuasar premises, or, upon request and payment of transportation costs, it can be resent to the customer's address.
8. WARRANTY

Products purchased from the online store come with a 3-year warranty, starting from the date of delivery to the customer.

For perishable products such as candles, the warranty of conformity with the usual qualities and performance of these products applies up to the expiration date indicated on the packaging.

This warranty does not cover defects resulting from normal wear and tear caused by use, misuse, failure to follow recommended care instructions, or any other external cause.

To exercise this right, customers must notify the online store of the product's lack of conformity by email at hello@meaquasar.com. This communication must include a description of the problem and be accompanied by a copy of the purchase invoice.

If the product has a defect, the online store will propose to the customer either the replacement of the product or an appropriate price reduction or resolution of the contract, depending on what is more reasonable, within the limits imposed by good faith, good customs, or the social or economic purpose of that right.

If the non-conformity in the product becomes apparent within the first 30 days after its delivery, the customer can freely choose between replacing the product and canceling the contract. In the latter case, they will be refunded the amounts paid.

MeaQuasar commits to carry out the replacement or refund, in full or in part, within the maximum legal period of 30 days after the product is received at its headquarters.
9. CUSTOMER SUPPORT

If you have any questions or complaints, you can contact the online store through email at hello@meaquasar.com or by phone/WhatsApp at +1 937 429 138 (call for national mobile network) during business hours (Monday to Friday: 09:00 AM - 01:00 PM and 02:00 PM - 06:00 PM).

The online store also has an Electronic Complaints Book, accessible at the address https://www.livroreclamacoes.pt/inicio.
10. APPLICABLE LAW AND DISPUTE RESOLUTION

The language in which the contract will be concluded between MeaQuasar and the customer is Portuguese.

Contracts for the purchase of products through the online store will be governed by Portuguese law. This does not affect the rights granted to you by applicable law.

Any dispute related to the use of the online store or to the purchase contracts of products through the online store will be submitted to the non-exclusive jurisdiction of the courts of the customer's domicile.

Alternative dispute resolution is the possibility that Portuguese and European consumers have to resort to impartial entities that help them resolve a consumer dispute in a way that is easier, faster, and less expensive than resorting to the courts.

Without prejudice to the right to submit the dispute to the judgment and decision of a judicial court, in the event of a consumer conflict, the consumer customer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities: